TOVYNX support
How can we help?
Questions about your iPhone model, a product or an existing order? Send us a message and include your order number when relevant.
Customer supportsupport@tovynx.comReturns & refundsreturns@tovynx.com
Typical response time: within 1–2 business days
Choosing a case
Tell us your iPhone model and the features you want.
Order support
Include your order number so we can understand the request.
Product questions
Ask about fit, colour, MagSafe or another listed feature.
Send a message
We’re here to help.
We normally respond within 1–2 business days.
Before you send
A few quick answers.
Which iPhone model should I select?
Check the model name in your iPhone settings, then choose the exact same model on the product page.
Where can I find product compatibility?
Compatibility options and available features are shown on each product page before the add-to-cart button.
What should I include for order support?
Please include your order number and the email address used at checkout.
Where can I find shipping and returns information?
Review our Shipping Policy and Returns & Refunds Policy.