Refund policy

REFUND AND RETURNS POLICY

At TOVYNX, we want you to be satisfied with your purchase. This policy explains your rights and how returns, refunds, damaged products and order cancellations are handled.

14-DAY RIGHT TO CANCEL

If you purchased a product online, you have the right to cancel your order within 14 days of receiving it without giving a reason.

To exercise this right, email us at returns@tovynx.com within 14 days of receiving your order. Please include your order number. After notifying us, you must return the product within a further 14 days.

RETURN CONDITIONS

Returned products should be:

- In their original condition
- Unused, other than what is reasonably necessary to inspect the product
- Returned with their original packaging and included accessories, where possible
- Securely packaged to prevent damage during return shipping

If a product has been handled more than necessary to inspect it, we may reduce the refund to reflect any loss in value, where permitted by law.

RETURN SHIPPING COSTS

If you are returning a product because you changed your mind, you are responsible for the return shipping costs.

If the product is faulty, damaged, not as described or you received the wrong item, TOVYNX will cover the reasonable return shipping costs or provide another appropriate solution.

Please email returns@tovynx.com before returning a product so we can provide the correct return instructions and return address. Products must not be returned to the address shown on the original shipping package unless we specifically confirm that address.

DAMAGED, FAULTY OR INCORRECT PRODUCTS

Please inspect your order when it arrives. If a product is damaged, faulty, not as described or incorrect, email returns@tovynx.com as soon as possible.

Please include:

- Your order number
- A description of the problem
- Clear photographs or a short video showing the product and packaging

Depending on the circumstances and your legal rights, we will arrange a replacement, repair, price reduction or refund. Nothing in this policy limits your statutory consumer rights.

NON-RETURNABLE PRODUCTS

The 14-day right to cancel may not apply to products that are personalised or made specifically to your requirements.

This exception does not affect your rights if a personalised product is faulty, damaged, incorrect or not as described.

REFUNDS

Once we receive the returned product, or you provide acceptable evidence that it has been returned, we will inspect the return and notify you.

Approved refunds will be issued to the original payment method within 14 days. Your bank or payment provider may require additional time to display the refund in your account.

When you legally cancel an entire order within the cooling-off period, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for express or upgraded delivery is not refundable.

We may withhold the refund until we receive the returned product or receive evidence that it has been sent back.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or change an order, email support@tovynx.com as soon as possible.

We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched. If the order has already been dispatched, you may use your applicable return rights after receiving it.

EXCHANGES

The quickest way to receive a different product, colour or phone model is to return the original product in accordance with this policy and place a new order separately.

For return or refund questions, email returns@tovynx.com and include your order number.

For general order questions or cancellation requests, email support@tovynx.com.