Shipping policy
SHIPPING POLICY
This Shipping Policy explains how TOVYNX processes, fulfils and delivers orders.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders are not normally processed on weekends or public holidays. Processing may take slightly longer during busy periods, product launches, promotions or public holidays.
Processing time is separate from delivery time.
DELIVERY LOCATIONS
TOVYNX offers free standard shipping worldwide to destinations supported at checkout.
Available delivery destinations and shipping methods are confirmed during checkout based on the delivery address provided. Carrier coverage and legal restrictions may change from time to time.
FREE STANDARD SHIPPING
TOVYNX offers free standard shipping worldwide to supported destinations.
The free standard shipping method will be shown during checkout when the delivery address is eligible.
There is no additional standard shipping charge simply because products from the same order are shipped in separate packages.
ESTIMATED DELIVERY TIMES
Estimated delivery times after dispatch are generally:
- Ireland: approximately 7–20 business days
- European Union: approximately 8–25 business days
- United Kingdom: approximately 8–25 business days
- Norway: approximately 8–25 business days
- Other international destinations: delivery times vary by destination and carrier
These are estimated delivery times and are not guaranteed delivery dates. For other international destinations, timing depends on the delivery address, carrier network and customs processing where applicable.
Delivery may occasionally take longer because of carrier delays, customs processing where applicable, weather, public holidays, high order volumes, fulfilment delays, incorrect address information or circumstances outside our reasonable control.
MULTIPLE PACKAGES AND FULFILMENT
Products within the same order may be prepared and dispatched by different suppliers or fulfilment partners.
As a result, products from the same order may be shipped separately, arrive in more than one package and be delivered on different days.
This is normal for some TOVYNX orders and does not mean that an item is missing from your order.
You will not be charged additional standard shipping costs solely because your order is divided into multiple packages.
Where available, separate tracking information may be provided for individual shipments.
ORDER CONFIRMATION AND TRACKING
After placing an order, you should receive an order confirmation.
When tracking is available, tracking information will be provided after the relevant part of your order has been dispatched.
Tracking information may require several business days to begin showing movement after a shipping confirmation is issued.
Some delivery services provide limited tracking while a parcel is travelling between fulfilment locations, countries or delivery networks.
DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address during checkout.
Please check carefully:
- Recipient's full name
- House or building number
- Street name
- Apartment or unit number, where applicable
- Town or city
- Postal code or Eircode
- Country
- Contact telephone number, where requested
If you notice an error after placing your order, email us immediately at support@tovynx.com.
We will try to update the delivery information where possible, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
TOVYNX is not responsible for delays or failed delivery caused by incomplete or incorrect delivery information provided by the customer.
Reasonable additional delivery costs may apply if a parcel must be resent because incorrect or incomplete information was supplied by the customer.
CUSTOMS, DUTIES AND IMPORT TAXES
Depending on the destination, fulfilment location and applicable law, an order may be subject to customs processing, import VAT, duties or other charges imposed by local authorities.
Where applicable taxes, duties or import charges are collected during checkout, this will normally be reflected in the amount shown before payment.
Where such charges are not collected at checkout, local customs or delivery authorities may require payment before delivery.
TOVYNX does not control customs decisions, customs charges or customs processing times.
Nothing in this section affects any rights you have under applicable consumer law.
DELIVERY DELAYS
If your order has not arrived within the estimated delivery period, please:
- Check your tracking information
- Check whether the carrier attempted delivery
- Check with members of your household or neighbours
- Check any safe place used by the carrier
- Check your local collection point or delivery office
- Email us at support@tovynx.com
If your order was divided into multiple shipments, please also check whether another package is still in transit.
Please allow a reasonable period for carrier, fulfilment or customs delays. We will assist with investigating significantly delayed orders.
Your statutory rights regarding delivery are not affected by this policy.
LOST PACKAGES
If tracking indicates that a package may be lost, email us at support@tovynx.com.
We may need to open an investigation with the relevant supplier, fulfilment partner or carrier before confirming that a package is lost.
If a package is confirmed as lost, we will provide an appropriate replacement or refund in accordance with applicable law and our Refund and Returns Policy.
PACKAGES MARKED AS DELIVERED
If tracking shows that an order was delivered but you cannot locate it:
- Check the delivery location carefully
- Ask household members or neighbours
- Check any safe place used by the carrier
- Contact the delivery carrier where appropriate
- Email us at support@tovynx.com
We will review the available tracking and delivery information and assist where reasonably possible.
DAMAGED PACKAGES OR PRODUCTS
Please inspect your order when it arrives.
If a package or product is damaged, contact us as soon as possible at returns@tovynx.com.
Please include your order number and clear photographs showing, where relevant:
- The outer packaging
- The shipping label
- The damaged product
- Any damage inside the package
We will arrange an appropriate solution in accordance with our Refund and Returns Policy and your statutory consumer rights.
UNCLAIMED, REFUSED OR UNDELIVERABLE PACKAGES
If a package is returned because it was refused, not collected or could not be delivered, contact us at support@tovynx.com.
Reasonable costs associated with resending an order may be charged where the failed delivery resulted from circumstances caused by the customer, such as an incorrect delivery address or failure to collect a parcel.
This does not apply where the product was faulty, damaged, incorrect or where the customer was otherwise legally entitled to reject the product.
ORDER CANCELLATIONS
If you wish to cancel or change an order, email us as soon as possible at support@tovynx.com.
We will try to accommodate your request, but cancellation or changes cannot be guaranteed once processing or fulfilment has started.
If an order has already been dispatched, you may use any applicable cancellation and return rights after receiving it.
Please see our Refund and Returns Policy for further information.
CONTACT US
For shipping, delivery or tracking questions:
For damaged products or return enquiries: