Shipping policy

SHIPPING POLICY

This Shipping Policy explains how TOVYNX processes and delivers orders.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed on weekends or public holidays. Processing may take slightly longer during busy periods, product launches, promotions or public holidays.

Processing time is separate from delivery time.

DELIVERY LOCATIONS

TOVYNX currently delivers to:

Ireland
The United Kingdom

Available delivery locations and methods will be shown during checkout.

We may expand delivery to additional countries in the future.

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

Ireland: approximately 7–20 business days
United Kingdom: approximately 8–25 business days

These are estimates and not guaranteed delivery dates.

Delivery may occasionally take longer because of customs checks, carrier delays, weather, public holidays, high order volumes, incorrect address information or circumstances outside our reasonable control.

SHIPPING COSTS

Standard shipping is free for all orders delivered to Ireland and the United Kingdom. The available free shipping method will be displayed during checkout before you complete your purchase.

ORDER CONFIRMATION AND TRACKING

After placing an order, you should receive an order confirmation.

When tracking is available, tracking information will be provided after the order has been dispatched. Tracking may require several business days to begin showing movement after the shipping confirmation is issued.

Some delivery services provide limited tracking updates while a parcel is travelling between countries.

MULTIPLE PACKAGES

Products from the same order may sometimes be prepared or dispatched from different fulfilment locations.

As a result, your order may arrive in more than one package and on different dates. You will not be charged additional shipping costs solely because an order is divided into multiple packages.

DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address during checkout.

Please check carefully:

Recipient’s full name
House or building number
Street name
Apartment or unit number, where applicable
Town or city
Postal code or Eircode
Country
Contact telephone number, where requested

If you notice an error, contact us immediately through our Contact Us page.

We will try to update the address, but changes cannot be guaranteed after an order has entered processing or has been dispatched.

TOVYNX is not responsible for delays or failed delivery caused by incomplete or incorrect information provided by the customer. Additional delivery costs may apply if a parcel must be sent again because an incorrect address was supplied.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs processing, import duties, VAT or other charges imposed by the destination country.

Where such charges are included or collected during checkout, this will be shown before payment. Unless checkout expressly states that all applicable import charges are included, the customer may be responsible for charges imposed by local customs or delivery authorities.

TOVYNX does not control customs decisions or processing times.

DELIVERY DELAYS

If an order has not arrived within the estimated delivery period, please:

Check the tracking information
Check whether the carrier attempted delivery
Check with members of your household or neighbours
Check your local collection point or delivery office
Contact us through our Contact Us page

Please allow a reasonable period for carrier or customs delays. We will assist with investigating significantly delayed orders.

Your statutory rights regarding delivery are not affected by this policy.

LOST PACKAGES

If tracking indicates that a package may be lost, contact us through our Contact Us page.

We may need to open an investigation with the carrier before confirming that a package is lost. If the package is confirmed as lost, we will provide an appropriate replacement or refund in accordance with applicable law.

PACKAGES MARKED AS DELIVERED

If tracking shows that an order was delivered but you cannot locate it:

Check the delivery location carefully
Ask household members or neighbours
Check any safe place used by the carrier
Contact the delivery carrier
Contact us through our Contact Us page

We will review the available tracking and delivery information and assist where reasonably possible.

DAMAGED PACKAGES OR PRODUCTS

Please inspect your order when it arrives.

If the package or product is damaged, contact us as soon as possible through our Contact Us page. Include your order number and clear photographs of:

The outer packaging
The shipping label
The damaged product
Any damage inside the package

We will arrange an appropriate solution in accordance with our Refund and Returns Policy and your statutory consumer rights.

UNCLAIMED OR REFUSED PACKAGES

If a package is returned because it was refused, not collected or could not be delivered, contact us through our Contact Us page.

Reasonable costs associated with resending the order may be charged where the failed delivery was caused by the customer. This does not apply where the product was faulty, incorrect, damaged or where the customer was legally entitled to reject it.

ORDER CANCELLATIONS

We will try to cancel the order before dispatch, but this cannot be guaranteed once processing has started. If the order has already been dispatched, you may use your applicable cancellation and return rights after receiving it.

Please see our Refund and Returns Policy for further information.

CONTACT US

For delivery or shipping questions, please contact TOVYNX through our Contact Us page.